Contact us
If you have any question or complaint, or proposals for developing or revising Certification Standards, procedures & guidelines, please fill out the form below. A member of RTRS Secretariat will get back to you as soon as possible.
Contacto_EN
Grievances Procedure
Any complaint or grievance shall be sent to the RTRS Secretariat by email at [email protected]
Complaints and grievances may be filed regarding any non-conformity, breaches or misuse of any element of the RTRS System, including but not limited to:
• RTRS Membership, statutes and governance rules;
• RTRS Standard, including the process for developing/revising RTRS standards and related documents;
• RTRS Certification, including audit processes, the issuance/suspension/withdrawal of certificates, RTRS certification bodies and auditors, as well as RTRS accreditation mechanism;
• RTRS trademark, including the use and trade of RTRS certificates, use of compliance claims, use of the RTRS logo and other brands.
Read the full procedure to find out what information the claim should include and how it will be evaluated here.
Join RTRS e-mailing list!
Subscribe and be part of the
global dialogue on responsible soy
In accordance with the data protection laws of the European Union, if you live within the European Union and wish to receive our communications, you must give us your consent.