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Grievances Procedure

Any complaint or grievance shall be sent to the RTRS Secretariat by email at [email protected]
Complaints and grievances may be filed regarding any non-conformity, breaches or misuse of any element of the RTRS System, including but not limited to:
• RTRS Membership, statutes and governance rules;
• RTRS Standard, including the process for developing/revising RTRS standards and related documents;
• RTRS Certification, including audit processes, the issuance/suspension/withdrawal of certificates, RTRS certification bodies and auditors, as well as RTRS accreditation mechanism;
• RTRS trademark, including the use and trade of RTRS certificates, use of compliance claims, use of the RTRS logo and other brands.

Read the full procedure to find out what information the claim should include and how it will be evaluated here.

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